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Training Program Terms and Conditions
These terms and conditions (“Terms”) govern your participation in the training program (“Program”) offered by Scout, LLC (“Company”). By purchasing and enrolling in the Program, you agree to comply with these Terms.
1. Enrollment
1.1 To enroll in the Program, you must complete the registration process and provide accurate and complete information.
1.2 Enrollment in the Program is subject to availability, and the Company reserves the right to accept or reject any enrollment in its sole discretion.
2. Payment
2.1 Payment for the Program is due upon enrollment unless otherwise specified.
2.2 All fees are non-refundable, except as provided in the refund policy.
3. Program Content
3.1 The Company will provide training materials and resources as part of the Program.
3.2 The Program content is for educational purposes only and does not constitute professional advice. The Company does not guarantee any specific results from participation in the Program.
4. Participant Responsibilities
4.1 Participants are responsible for their own actions and decisions during the Program.
4.2 Participants must comply with all instructions and guidelines provided by the Company and instructors.
4.3 Participants must respect the intellectual property rights of the Company and other participants.
5. Confidentiality
5.1 Participants may have access to confidential information during the Program. Participants agree to maintain the confidentiality of such information and not disclose it to third parties.
6. Intellectual Property
6.1 All intellectual property rights in the Program materials and content belong to the Company or its licensors.
6.2 Participants may not reproduce, distribute, or modify the Program materials without the Company’s prior written consent.
7. Limitation of Liability
7.1 The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with the Program.
8. Termination
8.1 The Company may terminate a participant’s enrollment in the Program for violation of these Terms or for any other reason in its sole discretion.
9. Governing Law
9.1 These Terms shall be governed by and construed in accordance with the laws of the State of Michigan.
10. Modifications
10.1 The Company reserves the right to modify these Terms at any time. Participants will be notified of any changes to these Terms.
By enrolling in the Program, you acknowledge that you have read, understood, and agree to abide by these Terms and any additional policies or guidelines provided by the Company.
Refund and Cancellation Policy
We understand that circumstances may change, and you may no longer require the services you have purchased. Our refund policy outlines the conditions under which refunds are provided for services purchased but not used:
1. Eligibility for Refund
1.1 Refunds will only be provided for services that have been purchased but not yet utilized.
1.2 To be eligible for a refund, you must request the refund within 14 days of the original purchase date.
1.3 Refund eligibility will be denied when the client has violated the meeting and attendance policy.
2. Non-Refundable Services
2.1 Certain services may be non-refundable, as indicated at the time of purchase or in the terms and conditions of the service agreement.
2.2 Any fees or expenses incurred by the company in connection with the provision of services will not be refunded.
3. Refund Process
3.1 To request a refund, please contact us directly at diana@scoutthesale.com
3.2 Refunds will be issued to the original method of payment used for the purchase.
3.3 Refunds will be processed within 3 business days of approval.
4. Partial Refunds
4.1 In some cases, partial refunds may be provided based on the extent of services utilized or any applicable cancellation fees.
5. Exceptions
5.1 Refund requests made after the specified refund period may be considered on a case-by-case basis at the discretion of the company.
6. Cancellation
6.1 Cancellation of services or termination of contract will be received with 30 days written notice.
6.2 the client will be responsible for payment for all services rendered prior to cancellation notice. If a client has ongoing services during the 30 day cancellation period, client will be responsible for payment in full of any services completed.
6.3 Cancellation by The Company requires 30 day written notice for client. The Company will act in good faith and communicate any outstanding items or deliverables to the client prior to terminating a contract or service.
6.4 A mutual agreement will be considered on a case by case basis to cancel contracted services immediately with no further cost incursion.
7. Changes to the Refund and Cancellation Policy
The company reserves the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website.
By purchasing our services, you agree to abide by this refund policy.
Meeting and Attendance Policy
At Scout LLC, we value punctuality and attendance at all scheduled meetings to ensure effective communication and collaboration. We believe all time is valuable and failure to attend scheduled meetings while working with our team will have limits.
We prioritize clear communication and effective collaboration with our clients to ensure the success of our projects and partnerships. Our client meeting policy outlines our expectations and guidelines for scheduling and conducting meetings:
1. Meeting Objectives
1.1 Client meetings are conducted to discuss project progress, address concerns, gather feedback, and make decisions related to the project or service being provided.
1.2 Meetings may also be used to share updates, present deliverables, and align on next steps to achieve project milestones.
2. Scheduling Meetings
2.1 Meetings with clients will be scheduled in advance, whenever possible, to ensure all parties have adequate time to prepare and participate.
2.2 Meeting invitations will be sent via email or other agreed-upon communication channels, providing details such as date, time, duration, and agenda.
3. Attendance Expectations
3.1 All relevant stakeholders from both the client’s organization and our team are expected to attend scheduled meetings, unless otherwise excused or notified in advance.
3.2 If a key stakeholder is unable to attend, they should designate a representative to attend in their place or request to reschedule the meeting.
3.3 Clients will notify the meeting organizer of planned absences for previously scheduled meetings as soon as possible, allowing at least 24 hours notice.
3.4 We understand things happen. Clients will be allowed two (2) missed meeting times without 24 hours’ notice. When a client or representative of their company exceeds the allowed 2 absence count all costs and services purchased will be forfeited.
3.5 Should a trainee or representative of the clients’ company miss a meeting without explanation, their direct supervisor will be notified in order to remedy the situation. All future meetings will be put on hold until the missed meeting has been addressed and tasks completed.
4. Preparation and Participation
4.1 Clients are encouraged to review any relevant materials or documents provided in advance of the meeting to ensure productive discussions.
4.2 Active participation and engagement from all meeting attendees are expected to facilitate constructive dialogue and decision-making.
5. Meeting Conduct
5.1 Meetings will be conducted in a professional manner, with mutual respect and consideration for all participants.
5.2 The meeting agenda will be followed to ensure that discussions remain focused and relevant to the meeting objectives.
6. Follow-Up and Action Items
6.1 Action items and decisions made during the meeting will be documented and shared with all meeting attendees promptly following the meeting.
6.2 Responsibilities and deadlines for action items will be clearly defined to ensure accountability and progress.
7. Feedback and Communication
7.1 Clients are encouraged to provide feedback on the meeting format, content, and outcomes to help improve future meetings.
7.2 Open communication channels will be maintained to address any concerns or issues that arise before, during, or after the meeting.
8. Confidentiality
8.1 Any confidential or proprietary information shared during the meeting will be treated with the utmost confidentiality and not disclosed to third parties without consent.
9. Compliance with Policies
9.1 Clients are expected to comply with all applicable policies and guidelines established by Scout LLC during client meetings.
10. Review and Updates
10.1 This client meeting policy will be reviewed periodically to ensure its effectiveness and relevance, with updates made as necessary.
Parent and Caregiver Policy
At Scout LLC, we value the entire person in and outside of the workspace.
We ask that you engage with us in good faith and in prioritizing a working relationship that respects parents and caregivers and the unpredictable needs that may arise when serving in that role.
1. Presence of Dependents for Clients
1.1 From time to time it is inevitable that a dependent may be present in your home or office during one of our sessions. We respect your decision to hold this session with those person(s) present. Please notify the team member you are working with and address any needs that may arise for that person during your session.
1.2 If you have a dependent unexpectedly in your care and you do not wish to or have the ability to attend a scheduled meeting please send a message to your Scout representative. We won’t count this against your unplanned two (2) missed meetings.
2. Presence of Dependents for Scout Representatives
2.1 From time to time it is inevitable that a dependent may be present in our home or office during one of our sessions. We will make every effort to mitigate disruptions and ask for understanding should they arise.
2.2 There are times we may have a dependent unexpectedly in our care. We reserve the ability to cancel or reschedule scheduled sessions and meetings in order to care for and assist these person(s) in their activities of daily living.
3. Life Events
3.1 Life events are more valuable than workplace development. We welcome rescheduling and adjusting schedules to accommodate your needs. Scout representatives will make every effort to preplan for life events and notify clients of changes to a regularly scheduled meeting ahead of time.
Holiday Policy
At Scout LLC, we recognize the importance of cultural, religious, and personal holidays. All federal holidays are observed and any individual holidays pertaining to cultural, religious, or personal holidays are observed.
1. Federal Holidays
1.1 Federal Holidays observed are:
- New Year’s Day (January 1)
- Martin Luther King Jr. Day (third Monday in January)
- Presidents’ Day (third Monday in February)
- Memorial Day (last Monday in May)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Columbus Day (second Monday in October)
- Veterans Day (November 11)
- Thanksgiving Day (fourth Thursday in November)
- Christmas Day (December 25)